Terms of service

Terms of Service

Last Updated: [22-07-2026]

Welcome to [CasaHive]. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

  • You have the legal capacity to enter into a binding agreement under applicable Indian law.

  • The information you provide is accurate and complete.

2. Account Terms

You may be required to create an account to access certain features.

You agree to:

  • Provide accurate and current information.

  • Keep your login credentials secure.

  • Be responsible for all activities under your account.

  • Notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts that violate these Terms or are suspected of fraudulent or unlawful activity.

3. Products and Availability

We strive to display our products accurately, including descriptions, specifications, and images. However:

  • Product colors may vary depending on your device display.

  • Minor variations in packaging or appearance may occur.

  • Product availability is subject to change without notice.

We reserve the right to discontinue or modify any product at any time.

4. Pricing and Payment

All prices displayed on the website are in Indian Rupees (INR) unless otherwise specified.

Prices may change without prior notice.

Customers agree to pay:

  • Product price

  • Applicable taxes (including GST, where applicable)

  • Shipping charges (if applicable)

  • Any additional charges clearly displayed during checkout

Payments are processed securely through trusted third-party payment providers. We do not store complete debit or credit card details.

If a payment is declined or cannot be processed, we may cancel or delay your order.

5. Order Acceptance

Placing an order does not guarantee acceptance.

We reserve the right to:

  • Refuse or cancel any order

  • Limit purchase quantities

  • Verify customer information before processing

  • Cancel orders due to pricing errors, stock shortages, suspected fraud, or other legitimate business reasons

If payment has already been received for a cancelled order, an appropriate refund will be processed.

6. Shipping and Delivery

We aim to process and dispatch orders promptly.

Estimated delivery times are provided for convenience only and may vary due to:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Remote delivery locations

  • Events beyond our reasonable control

Ownership and risk of products generally pass to the customer upon delivery to the shipping address provided.

Customers are responsible for providing accurate shipping information.

7. Returns and Refunds

Returns and refunds are governed by our separate Return & Refund Policy.

Generally:

  • Return requests must be submitted within the period specified in our Return Policy.

  • Products should be unused, in original condition, and include original packaging unless the item is defective or damaged.

  • Refunds, where approved, will be processed using the original payment method or another appropriate method.

Certain products may be non-returnable for hygiene, customization, clearance, or other stated reasons.

8. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Brand names

  • Product images

  • Graphics

  • Website design

  • Text

  • Icons

  • Videos

  • Software

is owned by or licensed to [CasaHive] and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit any content without our prior written permission.

9. Prohibited Uses

You agree not to use the website to:

  • Violate any applicable law or regulation

  • Commit fraud or impersonate another person

  • Upload viruses, malware, or harmful code

  • Interfere with website security or functionality

  • Attempt unauthorized access to our systems

  • Collect personal information of other users without authorization

  • Use automated tools (bots, scrapers, crawlers) without permission

  • Infringe the intellectual property rights of others

  • Engage in abusive, defamatory, obscene, or unlawful conduct

We reserve the right to suspend or permanently restrict access for violations of these Terms.

10. Third-Party Services

Our website may integrate or link to third-party services such as payment gateways, shipping providers, analytics tools, or social media platforms.

We are not responsible for the availability, content, privacy practices, or policies of third-party services. Your use of such services is subject to their respective terms and policies.

11. Disclaimer of Warranties

The website and all products and services are provided on an "as is" and "as available" basis, to the fullest extent permitted by law.

We do not guarantee that:

  • The website will always be uninterrupted or error-free.

  • Product descriptions will always be free from inadvertent errors.

  • The website will be free from viruses or other harmful components.

Nothing in these Terms excludes any statutory rights available to consumers under applicable law.

12. Limitation of Liability

To the maximum extent permitted by applicable law, [CasaHive], its owners, employees, affiliates, suppliers, and partners shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from or related to:

  • Use or inability to use the website

  • Delayed or failed deliveries

  • Loss of profits, revenue, data, or business opportunities

  • Unauthorized access to customer information

  • Technical failures or interruptions

  • Third-party actions or services

Our total liability for any claim relating to a purchase shall not exceed the amount paid by the customer for the relevant product, except where a greater remedy is required by applicable law.

13. Indemnification

You agree to indemnify and hold harmless [CasaHive], its directors, employees, affiliates, and representatives from any claims, liabilities, damages, costs, or expenses (including reasonable legal fees) arising out of your breach of these Terms or misuse of the website.

14. Force Majeure

We shall not be liable for any delay or failure to perform our obligations due to events beyond our reasonable control, including but not limited to natural disasters, acts of government, war, strikes, pandemics, transportation disruptions, internet outages, or other force majeure events.

15. Changes to These Terms

We reserve the right to modify these Terms at any time.

Updated Terms will be posted on this page with a revised "Last Updated" date. Continued use of the website after such changes constitutes acceptance of the revised Terms.

16. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms, your use of the website, or any transaction with [CasaHive] shall be subject to the exclusive jurisdiction of the competent courts located in [City, State, India], unless otherwise required by applicable law.

17. Contact Information

For any questions regarding these Terms of Service, please contact:

Business Name: [CasaHive]

Email: [support@casahive.in]

Phone: [7042247339]

Customer Support Hours: [Monday - Friday: 10:00 AM - 7:00 PM (IST)]