Shipping policy

Shipping Policy

Last Updated: [22-07-2026]

Thank you for shopping with [CasaHive]. We are committed to delivering your order as quickly and safely as possible. Please read our shipping policy below to understand how we process and deliver your orders.

1. Order Processing Time

  • All orders are processed within [1–3 BUSINESS DAYS] after payment is successfully received.

  • Orders are processed during our regular business days only (excluding weekends and public holidays).

  • During peak seasons, sales events, or holidays, processing times may be slightly longer.

Once your order has been processed, it will be prepared for shipment and handed over to our shipping partner.

2. Shipping Methods

We work with reliable courier partners to ensure safe and timely delivery.

Available shipping methods may include:

  • Standard Shipping

  • Express Shipping (if available)

  • Free Shipping (on eligible orders)

The available shipping options will be displayed during checkout.

3. Delivery Timeframes

Estimated delivery times are as follows:

  • Order Processing: [1–3 BUSINESS DAYS]

  • Standard Delivery: [7–15 BUSINESS DAYS]

  • Express Delivery: [3–7 BUSINESS DAYS] (if available)

Please note that delivery estimates are approximate and may vary depending on your location and courier service.

4. Shipping Costs

Shipping charges are calculated at checkout.

Examples:

  • Free Shipping: [Free Shipping] on eligible orders.

  • Standard Shipping: [Shipping Fee]

  • Express Shipping: [Express Shipping Fee]

Any applicable shipping charges will be clearly displayed before you complete your purchase.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing:

  • Your tracking number

  • Courier partner details

  • A tracking link (where available)

Please allow up to [24–48 HOURS] for tracking information to become active after shipment.

6. Delivery Issues and Delays

While we work hard to deliver orders on time, delays may occasionally occur due to factors beyond our control, including:

  • Weather conditions

  • Public holidays

  • Courier network delays

  • Remote delivery locations

  • Customs clearance (for international shipments)

  • High order volumes

  • Natural disasters or other unforeseen events

If your order is significantly delayed, please contact our customer support team and we will do our best to assist you.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout.

If an incorrect or incomplete address is provided:

  • Delivery may be delayed.

  • Additional shipping charges may apply.

  • Orders returned to us due to incorrect address information may require repayment of shipping costs before reshipment.

Please contact us immediately if you notice an error in your shipping address after placing an order.

8. Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit:

  • Contact us within [48 HOURS] of the expected delivery date or receipt of the package.

  • Include your order number and, if applicable, photos of the damaged package or product.

We will investigate the issue with the shipping carrier and work toward an appropriate resolution.

9. International Shipping

[Choose the option that applies to your store.]

If You Offer International Shipping

We currently ship to selected international destinations.

Please note:

  • Delivery times may vary by country.

  • Customers are responsible for any applicable customs duties, import taxes, VAT, or other local charges imposed by their country.

  • Customs processing may extend delivery times.

If You Do Not Offer International Shipping

At this time, we only ship within [India]. We do not currently offer international shipping.

10. Shipping Restrictions

Certain products may not be available for delivery to specific locations due to courier limitations or legal restrictions.

If we are unable to ship your order, we will notify you promptly and arrange a refund where appropriate.

11. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Business Name: [CasaHive]

Email: [support@casahive.in]

Phone: [7042247339]

Business Hours: [Monday - Friday: 10:00 AM - 7:00 PM (IST)]

We are happy to assist you with any shipping-related questions or concerns.