Refund policy

Return & Refund Policy

Last Updated: [22-07-2026]

At [CasaHive], customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy below to understand the conditions for returns, exchanges, and refunds.

1. Return Eligibility

You may request a return if your item meets the following conditions:

  • The return request is made within [30 DAYS] of receiving your order.

  • The item is unused, unworn, and in its original condition.

  • The item is returned with its original packaging, tags, accessories, and any included documentation.

  • You can provide proof of purchase (such as your order confirmation or receipt).

We reserve the right to decline returns that do not meet these eligibility requirements.

2. Return Timeframe

To be eligible for a return, you must contact us within [30 DAYS] from the date your order is delivered.

Requests received after this period may not be accepted unless required by applicable law.

3. How to Start a Return

To initiate a return, please contact our customer support team with:

  • Your order number

  • Your full name

  • The reason for the return

  • Photos of the product (if damaged, defective, or incorrect)

Email: [support@casahive.in]

Once your request is reviewed, we will provide further instructions for returning the item.

Please do not send products back without prior authorization, as this may delay or prevent processing.

4. Refund Process

After we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

  • Your refund will be processed using the original payment method whenever possible.

  • Refunds are typically completed within [5–10 BUSINESS DAYS] after approval, depending on your payment provider or bank.

Please note that your bank or payment provider may require additional time to reflect the refund in your account.

5. Exchange Options

If you received:

  • The wrong item

  • A damaged product

  • A defective product

  • A product with a manufacturing defect

We may offer:

  • A replacement of the same item (subject to availability), or

  • An exchange for another product of equal value, where applicable.

If a replacement is unavailable, we may offer a full refund or store credit, depending on the circumstances.

6. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect:

  • Contact us within [48 HOURS] of delivery.

  • Include your order number and clear photos showing the issue.

After reviewing your request, we will work to resolve the matter as quickly as possible by arranging a replacement, exchange, or refund where appropriate.

7. Non-Returnable Items

For hygiene, safety, customization, or other reasons, the following items may not be eligible for return unless they are damaged or defective upon arrival:

  • Personalized or custom-made products

  • Gift cards

  • Downloadable or digital products

  • Clearance or final-sale items

  • Perishable goods (if applicable)

  • Personal care or hygiene products once opened or used

  • Any item specifically marked as non-returnable at the time of purchase

8. Return Shipping Costs

Unless the return is due to our error (such as receiving a damaged, defective, or incorrect item):

  • Customers are responsible for return shipping costs.

  • Original shipping charges are generally non-refundable unless required by applicable law.

If we determine that the return is the result of our mistake, we will cover the reasonable return shipping costs or provide a prepaid return label where available.

9. Cancellations

Orders may be cancelled before they have been processed or shipped.

If your order has already been shipped, it cannot be cancelled, but you may request a return after delivery in accordance with this policy.

10. Late or Missing Refunds

If you have not received your refund after the expected processing period:

  1. Check your bank account again.

  2. Contact your credit card company or payment provider, as processing times may vary.

  3. Contact your bank.

If you have completed these steps and still have not received your refund, please contact us using the details below.

11. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Business Name: [CasaHive]

Email: [support@casahive.in]

Phone: [7042247339]

Customer Support Hours: [Monday - Friday 10:00 AM - 7:00 PM (IST)]

We are committed to resolving any concerns fairly and promptly and appreciate the opportunity to make things right.